Returns & Refunds Policy

Thank you for shopping with ALPHA TECH. We want you to be confident in your purchase, while also protecting product integrity, privacy, and customer safety.

Because our products are privacy and security-related electronic devices, we can only accept voluntary returns of items that are new, unused, unopened, and still sealed in their original packaging.

Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

• Unopened and unused

• In its original sealed packaging

• In the same condition as received

• Returned with all original accessories, manuals, labels, and packaging materials

• Accompanied by proof of purchase

Opened items, used items, items with broken seals, or items missing original packaging are not eligible for return unless the product arrived defective, damaged, or incorrect.

Non-Returnable Items

For privacy, safety, and product-integrity reasons, we do not accept returns for:

• Opened or used products

• Products with broken or removed seals

• Products that have been installed, activated, configured, or connected to an app, Wi-Fi network, memory card, or other device

• Products missing accessories, manuals, labels, packaging, or serial-number information

• Products damaged by misuse, improper installation, modification, or unauthorised repair

• Final sale, clearance, or promotional items marked as non-returnable at the time of purchase

Defective, Damaged, or Incorrect Items

Please inspect your order upon arrival.

If your item is defective, damaged in transit, or you received the wrong product, contact us within 7 days of delivery at orders@alpha-technics.com with your order number and clear photos or videos showing the issue.

If the issue is confirmed, we will provide a replacement, exchange, repair option, or refund, depending on the situation and product availability. In these cases, we will cover the return shipping cost when a return is required.

This section does not apply to damage caused by misuse, improper installation, normal wear and tear, modification, or unauthorised repair.

How to Start a Return

To request a return, contact us at orders@alpha-technics.com with:

1. Your order number

2. The email address used for the order

3. The reason for the return

4. Photos showing that the product packaging is still sealed and unopened

Do not send any item back without return approval. Returns sent without authorisation may be refused or returned to the sender.

If your return is approved, we will provide return instructions and the return address.

Return Shipping Costs

For voluntary returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error, a confirmed defective item, a damaged item, or an incorrect item.

We recommend using a trackable shipping service. We are not responsible for return shipments that are lost, delayed, or damaged in transit.

Inspection & Refunds

After we receive your returned item, we will inspect it to confirm that it meets the return conditions.

If approved, your refund will be issued to the original payment method. Please allow up to 7 business days after inspection for us to process the refund. Your bank, credit card provider, or payment processor may take additional time to post the refund to your account.

If the returned item does not meet the conditions of this policy, the return may be rejected. In that case, we may return the item to you at your expense or deduct applicable costs where permitted by law.

Exchanges

We only replace items if they are confirmed to be defective, damaged, or incorrect. To request an exchange, contact us at orders@alpha-technics.com.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at orders@alpha-technics.com.

We can only cancel an order before it has been processed or shipped.

Once an order has shipped, it must be handled under this Returns & Refunds Policy.

Shipping Delays

If we cannot ship your order within the stated shipping timeframe, we will contact you with an update. Where required, you may choose to accept the delay or cancel the order for a refund.

Legal Rights

This policy applies to purchases made directly from our Shopify store. It does not limit any rights you may have under applicable law.